Catalog item stuck and can't "Cancel Checkout" and "Edit in Catalog Builder"

[tpeleg]

Hi experts,

I'm facing a strange issue. my catalog item is stuck and I'm unable to cancel checkout, even thought I used the official SN solution for this issue:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996126

Has anyone found a solution and can please share?

Thanks,

Tomer