Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Catalog item variables are not displaying in the Self - Service --> Raise a Request

NagaNandini N
Tera Guru

I modified the existing user account catalog form by adding 2 new fields in the form. It is displayed in the ServiceNow portal but not in the Self - Service --> Raise a Request. Please find the attached screenshot for reference and help me in fixing. 

 

Under u_task_categories I am able to find this, Please help me

 

Regards,

Naganandini N

1 REPLY 1

Ankur Bawiskar
Tera Patron

@NagaNandini N 

may be some catalog client script or catalog UI policy is hiding them on native view?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader