Catalog item variables are not displaying in the Self - Service --> Raise a Request

[NagaNandini N]

I modified the existing user account catalog form by adding 2 new fields in the form. It is displayed in the ServiceNow portal but not in the Self - Service --> Raise a Request. Please find the attached screenshot for reference and help me in fixing. 

Under u_task_categories I am able to find this, Please help me

Regards,

Naganandini N

[Ankur Bawiskar]

@NagaNandini N 

may be some catalog client script or catalog UI policy is hiding them on native view?

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[AndersBGS]

Hi @NagaNandini N 

• Have you verified existing UI policies?
• have you verified existing client scripts?
• have you verified the variables configuration?

[l457]

The first two don't seem like they are the same record producer, one is called "user accounts" and the other "request (internal)"

[Bhavya11]

Hi @NagaNandini N ,

is the User Accounts(S11 referring screenshot) & Request( Internal) (S12 by referring  screenshot)are same record producer?.