Catalog item
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‎03-09-2025 08:34 AM
Hello
There are 4-5 checkbox variable which are autonomically coming when the request is submitted, but those values are not present when the request is submitted.
I tried making them hidden by default while adding a default On-load Ui policy, but still its coming.
Have attached the screenshot, those value which are false those variables should not come.
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‎03-09-2025 08:43 AM
Hello @Shivani_singh
Please share screenshot of all the variables you built and also the Catalog UI policy you created.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
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‎03-09-2025 09:16 AM
There are around 45-50 variable and 33 Ui policy.
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‎03-09-2025 11:36 AM
Is there any variable set used in the catalog item? Please share a scripting screenshot for better understanding, or you may need to evaluate each policy one by one
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎03-10-2025 01:13 AM
Hi @Dr Atul G- LNG
Yes there are 23 variable set .
In the RITM those checkboxes value are coming false automically.
I have written a UI policy to hidden them by default also, its not working .