Catalog item

Shivani_singh
Tera Contributor

Hello
There are 4-5 checkbox variable which are autonomically coming when the request is submitted, but those values are not present when the request is submitted.
I tried making them hidden by default while adding a default On-load Ui policy, but still its coming.
Have attached the screenshot, those value which are false those variables should not come.

16 REPLIES 16

Hi @Ankur Bawiskar 
No,i am not using any script.
So only the checkboxes variable are coming in the description as default.
Is there any way to make the default value as none so that it will not come in description.

@Shivani_singh 

It won't come by default in RITM description. OOB it doesn't happen

Definitely some script is doing that

Did you check workflow run script, business rule etc

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Ankur Bawiskar 
Its coming for business rule, But i cant edit those business rule.
Is there any other way?

Viraj Hudlikar
Tera Sage

Hello @Shivani_singh 

Since you are using checkbox, it has value which is true or false.

Now the question is where you are trying to hide this as per screenshot shared is it in email or in variables sections over RITM form?

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

Hi @Viraj Hudlikar 
its a RITM form.
I don't want those checkboxes, by default its coming.