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‎03-09-2025 08:34 AM
Hello
There are 4-5 checkbox variable which are autonomically coming when the request is submitted, but those values are not present when the request is submitted.
I tried making them hidden by default while adding a default On-load Ui policy, but still its coming.
Have attached the screenshot, those value which are false those variables should not come.
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‎03-10-2025 08:50 AM
Hi @Ankur Bawiskar
No,i am not using any script.
So only the checkboxes variable are coming in the description as default.
Is there any way to make the default value as none so that it will not come in description.
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‎03-10-2025 09:06 AM
It won't come by default in RITM description. OOB it doesn't happen
Definitely some script is doing that
Did you check workflow run script, business rule etc
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-17-2025 04:35 AM
Hi @Ankur Bawiskar
Its coming for business rule, But i cant edit those business rule.
Is there any other way?
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‎03-10-2025 05:53 AM - edited ‎03-10-2025 06:40 PM
Hello @Shivani_singh
Since you are using checkbox, it has value which is true or false.
Now the question is where you are trying to hide this as per screenshot shared is it in email or in variables sections over RITM form?
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
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‎03-10-2025 10:55 AM
Hi @Viraj Hudlikar
its a RITM form.
I don't want those checkboxes, by default its coming.