Catalog item

[SATYAJEETJ]

Upload not one I need to upload multiple files .

[Aranya]

Hi @SATYAJEETJ ,

Switch off the "Hide Attachment" feature and use the "Mandatory Attachment" feature if you want submission of the attachments to be mandatory.

In the catalog item, it will look like this:

Here you can add multiple attachments and it will look something like this:

Please mark as Helpful and if this worked for you kindly mark this reply as the Solution!

[J Siva]

Hi @SATYAJEETJ 
It's the expected OOB behavior. Please find below the support article that explains this.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993599
As a workaround, you can use the OOB paper clip icon located at the bottom of your catalog item in the service portal. Alternatively, ask the user to zip the files and upload them using the attachment type variable.

Regards,
Siva

[Ankur Bawiskar]

@SATYAJEETJ 

The OOTB "Attachment" type variable supports only 1 file.

You can discuss with your customer and decide how many files they want to upload, have those many "Attachment" type variable

OR

Inform them to use the OOTB paper-clip icon and the end users can attach multiple files

If my response helped please mark it correct and close the thread so that it benefits future readers.