Catalog items are not visible in catalog home page

[MS17]

Hi All,

When I open Service Catalog -> Catalogs from backend, i could see the catalogs home page, if i click on service catalog, I couldn't see the catalog items. which configuration is restricting it? can anyone suggest?

Thanks.

[MS17]

@Ankur Bawiskar 

i couldn't see any catalog items with admin account and service catalog is active, and there are categories & also catalog items under that.

Thanks.

[Ankur Bawiskar]

@MS17 

Please raise a Now support case.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@MS17 

is Service Catalog active in your instance?

Are there categories under it? and those categories have catalog items under it

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Medi C]

Hi @MS17,
 

Could you please:

• Open the catalog items which you are unable to see
• Check in the "Portal Settings" section and make sure that "No search" is unchecked
  

[MS17]

@Medi C 

yes, unchecked