Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Catalog items are not visible in catalog home page

MS17
Tera Contributor

‎03-06-2025 07:40 AM

Hi All,

 

When I open Service Catalog -> Catalogs from backend, i could see the catalogs home page, if i click on service catalog, I couldn't see the catalog items. which configuration is restricting it? can anyone suggest?

 

MS17_0-1741275538254.pngMS17_1-1741275574614.png

 

 

Thanks.

0 Helpfuls
  • 1,387 Views
15 REPLIES 15

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-06-2025 08:30 AM

Hi @MS17 

 

Is this on PDI? If yes, try refreshing the instance. Also, as I mentioned earlier, try repairing the catalog plugin.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

MS17
Tera Contributor
In response to Dr Atul G- LNG

‎03-06-2025 08:36 AM

@Dr Atul G- LNG 

its not in my pdi, so couldn't repair the plugin.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to MS17

‎03-06-2025 08:38 AM

Then mate , log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

MS17
Tera Contributor
In response to Dr Atul G- LNG

‎03-07-2025 02:25 AM

@Dr Atul G- LNG @Ankur Bawiskar 

when I use search on the catalog home page i can see the catalog items and also able submit it.

MS17_0-1741343080338.png

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to MS17

‎03-07-2025 02:46 AM

HI @MS17 

 

Some cache is blocking, better log a Now Support case. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls