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Catalog items are not visible in catalog home page

MS17
Tera Contributor

‎03-06-2025 07:40 AM

Hi All,

 

When I open Service Catalog -> Catalogs from backend, i could see the catalogs home page, if i click on service catalog, I couldn't see the catalog items. which configuration is restricting it? can anyone suggest?

 

MS17_0-1741275538254.pngMS17_1-1741275574614.png

 

 

Thanks.

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14 REPLIES 14

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-06-2025 08:30 AM

Hi @MS17 

 

Is this on PDI? If yes, try refreshing the instance. Also, as I mentioned earlier, try repairing the catalog plugin.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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MS17
Tera Contributor
In response to Dr Atul G- LNG

‎03-06-2025 08:36 AM

@Dr Atul G- LNG 

its not in my pdi, so couldn't repair the plugin.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to MS17

‎03-06-2025 08:38 AM

Then mate , log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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MS17
Tera Contributor
In response to Dr Atul G- LNG

‎03-07-2025 02:25 AM

@Dr Atul G- LNG @Ankur Bawiskar 

when I use search on the catalog home page i can see the catalog items and also able submit it.

MS17_0-1741343080338.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to MS17

‎03-07-2025 02:46 AM

HI @MS17 

 

Some cache is blocking, better log a Now Support case. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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