Catalog SC_task

[Bheemaraju Vagu]

How to make a field mandatory on sc_task only when before task state is closed complete in catalog ServiceNow.

Requirement is :

1.When state is closed completed and without filling the above email field we couldn't update it.

2. Email field should become mandatory when we select state as closed completed rest should be same as above?

Kindly provide me the solution?

what I did in catalog client script.

function onSubmit() {

    if (g_form.getValue('state') == '3') {

        if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes

        {

            g_form.setMandatory('u_please_enter_your_e_mail_address', true);

            return false;

        }

    }

}

But it is not working...

[Ankur Bawiskar · Accepted solution]

@Bheemaraju Vagu 

this will work fine

function onSubmit() {
	if (g_form.getValue('state').toString() == '3') {
		if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes
		{
			g_form.setMandatory('variables.u_please_enter_your_e_mail_address', true);
			return false;
		}
	}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Bheemaraju Vagu 

Create a UI policy. 

& create UI action

[Bheemaraju Vagu]

@Dr Atul G- LNG 

There is no field coming as state in condition in UI policy

[Dr Atul G- LNG]

Hi @Bheemaraju Vagu 

Is this is a variable or filed? ( Please enter email)

What I understood, you want to make a Variable Mandatory when state of task is closed complete

I tested but getting only Variable not the exact variable

Seems this need to be done via script. But what is the use case to make variable mandatory on state of task.

[Bheemaraju Vagu]

@Ankur Bawiskar 

Need your help on this