Catalog SC_task

[Bheemaraju Vagu]

How to make a field mandatory on sc_task only when before task state is closed complete in catalog ServiceNow.

Requirement is :

1.When state is closed completed and without filling the above email field we couldn't update it.

2. Email field should become mandatory when we select state as closed completed rest should be same as above?

Kindly provide me the solution?

what I did in catalog client script.

function onSubmit() {

    if (g_form.getValue('state') == '3') {

        if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes

        {

            g_form.setMandatory('u_please_enter_your_e_mail_address', true);

            return false;

        }

    }

}

But it is not working...

[Ankur Bawiskar · Accepted solution]

@Bheemaraju Vagu 

this will work fine

function onSubmit() {
	if (g_form.getValue('state').toString() == '3') {
		if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes
		{
			g_form.setMandatory('variables.u_please_enter_your_e_mail_address', true);
			return false;
		}
	}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Bheemaraju Vagu \

Please provide inputs on my question.

[Sainath N]

@Bheemaraju Vagu : Please refer to the article below, which explains in detail the implementation for your similar use case.

https://www.servicenow.com/community/now-platform-blog/what-is-the-best-way-to-make-catalog-task-var...

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Regards,

Sainath N

[Ankur Bawiskar · Accepted solution]

@Bheemaraju Vagu 

this will work fine

function onSubmit() {
	if (g_form.getValue('state').toString() == '3') {
		if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes
		{
			g_form.setMandatory('variables.u_please_enter_your_e_mail_address', true);
			return false;
		}
	}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bheemaraju Vagu]

@Ankur Bawiskar 

Not working

[Ankur Bawiskar]

@Bheemaraju Vagu 

Did you try adding alert and see?

It should be normal onSubmit client script on sc_task and not catalog client script

I hope you have taken care of that

Please share screenshot of your client script configuration

If my response helped please mark it correct and close the thread so that it benefits future readers.