Catalog SC_task

[Bheemaraju Vagu]

How to make a field mandatory on sc_task only when before task state is closed complete in catalog ServiceNow.

Requirement is :

1.When state is closed completed and without filling the above email field we couldn't update it.

2. Email field should become mandatory when we select state as closed completed rest should be same as above?

Kindly provide me the solution?

what I did in catalog client script.

function onSubmit() {

    if (g_form.getValue('state') == '3') {

        if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes

        {

            g_form.setMandatory('u_please_enter_your_e_mail_address', true);

            return false;

        }

    }

}

But it is not working...

[Ankur Bawiskar · Accepted solution]

@Bheemaraju Vagu 

this will work fine

function onSubmit() {
	if (g_form.getValue('state').toString() == '3') {
		if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes
		{
			g_form.setMandatory('variables.u_please_enter_your_e_mail_address', true);
			return false;
		}
	}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bheemaraju Vagu]

@Ankur Bawiskar 

Can we write OnChange() catalog client script?

Plz share that

[Bheemaraju Vagu]

@Ankur Bawiskar 

We need the script before submit the sc_task. Can we try onchange?

[Ankur Bawiskar]

@Bheemaraju Vagu 

yes you can write onChange client script on State field on sc_task

then make it mandatory by checking if it's empty

Can you share onSubmit client script configuration screenshot?

The script I shared should work fine

[Bheemaraju Vagu]

@Ankur Bawiskar 

Yes, working fine but after submitting the task the field is getting mandatory.

But we need to make it mandatory when  we change state to closed complete.

[VaishnaviShinde]

@Bheemaraju Vagu 

Instead of creating catalog client script create onChange client script on SC_Task table.

In script section add below script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

if(newValue == '3' && g_form.getValue('cat_item') == 'your item sys_id'){

g_form.setMandatory('variables.manager',true);

}

   //Type appropriate comment here, and begin script below

}

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Vaishnavi Shinde