Catalog Task State Sync with the Parent RITM

[rahulrockkk]

Hi Team,

Is there any OOB script in place to set the RITM state based on the catalog task state change.

Whenever am changing the sc task state value, the ritm state value also getting changed automatically.

Kindly check and provide your inputs as soon as possible.

@Ankur Bawiskar - FYI

Thanks & Regards

Rahul

[SANDEEP DUTTA]

Hi @rahulrockkk ,

It's not OOTB!!

You can use any of these solutions and work :

Solved: I want set RITM state based on the catalog task st... - ServiceNow Community

Solved: How to set values of RITM State value based on Cat... - ServiceNow Community

[OlaN]

Hi,

OOB scripts that sets the RITM state from the SCTASK, no. There is not.

And it would not make sense to have it either, because a RITM can contain 0, 1, 2, 3..n tasks, so a single task should not affect the state of the entire RITM.

You will need to check your instance and dive into what is setting the state.

[rahulrockkk]

Thanks for the response. Am also not seeing any business rule or script logic in the instance but somehow if I change the catalog task state the RITM state is getting changed automatically.

[OlaN]

It could be that you have a dot-walked field from RITM displayed on the SCTASK form.

Check the field to see which table it belongs to.