Catalog Task State Sync with the Parent RITM
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06-03-2025 05:14 AM
Hi Team,
Is there any OOB script in place to set the RITM state based on the catalog task state change.
Whenever am changing the sc task state value, the ritm state value also getting changed automatically.
Kindly check and provide your inputs as soon as possible.
@Ankur Bawiskar - FYI
Thanks & Regards
Rahul
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06-03-2025 05:46 AM
nothing OOTB is present for this
you can have your own logic to sync that, but what if 1 RITM has multiple SC Tasks?
Which SC Task will you pick to sync state?
If only 1 SC Task is there then you can have your logic.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-03-2025 07:44 AM
Thanks for the response. Am also not seeing any business rule or script logic in the instance but somehow if I change the catalog task state the RITM state is getting changed automatically.