Catalog task to "On hold"

[Thomas98]

Hi....

I have a catalog item "Delete user"  and there is variable " Date_of_deletion"

I want to make the state of the CTASK automatically go to "On hold" when the request is submitted and turn into "In progress" on the date of deletion.

Can you help me with the workflow script for this?

[Murthy Ch]

@Thomas

How many tasks are getting created for this Item?

If it is only one we can do this easily where you can use one wait for condition for comparing with date of deletion and one run script to update the state of the task.

Thanks,

Murthy

[Thomas98]

Hi Murthy,

Just one. I'm also okay with delaying the task creation. Create the task when the date of deletion is current date.  

[Murthy Ch]

Hi Thomas,

Then i think no code required here if it has only one task.

Create one wait for conditon(this will wait till Date_of_deletion reaches the current date) after then create task activity.

See below screenshots for reference:

Ex:

Hope it helps

Thanks

Murthy

[Gaurav Shirsat]

Hello Thomas

as per your latest reply to Murthy, 

"Just one. I'm also okay with delaying the task creation. Create the task when the date of deletion is current date."

as suggested by Murthy, Create one wait for condition activity.

after that use catalog task activity. you can set your catalog task as per below screenshot.

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/