catalog task

[sola2]

SCTASK are being created but they are not showing on the RITM. Does anyone know what might be causing this? 

[Sandeep Rajput · Accepted solution]

@sola2 It looks like you are not setting the request_item field on your Create Task step hence the SC Task is not shown on the RITM. Set the request_item field with the sys_id of RITM and it will start showing up on the RITM.

Hope this helps.

[-O- · Accepted solution]

Also there is a more specific Activity called "Create Catalog Task" which creates the relationship automatically and - more importantly - enables selecting which variables of the parent Requested Item will show up in the Variable Editor on the Catalog Task form.

[sola2]

@Sandeep Rajput Thank you!

[swathisarang98 · Accepted solution]

Hi @sola2 ,

You can use the "create catalog task" action which is available in flow designer as shown below you can drag and drop the Requested item Record pill and you can utilise the "Fields" to pull the RITM record field value to SC task record.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[sola2]

@swathisarang98 thank you!