We need to allow self-service users to see records based on a location versus based on a requested for or affected user. While this ability exist on incidents we need to make visibility on other tables as well. We want to ensure this does not viola...
Hi All,The issue is,some users are reporting that, they are not receiving response notifications from few incidents.When I have checked in the sys_email table and below is the log entry for that,It shows, notification excluded the recipient because u...
Hi All,I have two fields in my incident form, caller and On behalf of fields, Both are reffering to user table to select the user who is raising the incident and for whoom. And for both these fields location field is there and I need to auto populate...
The CC field of email client is populated by the person who created the record. How can I remove this default value in the email client popup form?Thanks,Irene
Hi Guys,We have a situation where our Service Catalog is not using Requested Items; instead everything is handled within a Request; i.e. Workflow is based on Request table and Catalog Tasks are directly linked to Request. To show Variables on the Req...
Hi Experts,I want to copy some date value from another table in bulk. i want to set a value for almost 4k records.tried with,1. rec.u_test_cancel_date = rec.u_project_id.end_date.getGlideObject();2. rec.u_test_cancel_date = rec.u_project_id.end_dat...
Hi folks,Just wondering if you could assist with the gs.now this time. the published date is a date type in KB_knowlege table (knowledge base), a client has raised the published date set to yesterday's date when she created a new KB. I was ...
Hi Everyone,I have two date & time fields in form, I have used the duration calculator to find the difference between two date&time field values. The result i am getting from calcsheduleduration is in "seconds" but i have set this answer in another "...
I have created an update set with some customizations and loaded them into other instance too.After sometime i deleted a customization by selecting a customization it in the update set (under customer update sets), then by clicking on backout, the en...
When I convert a variable GlideDate field, which is holding a value of 2016-06-27, it is returning as 2016-06-26 05:00:00 PM. Any idea why this would be?I am doing this with the following script:var endDate = new GlideDateTime(current.variables.effec...
Hi,I am trying to send the SLA Time to Resolve value in an email when an incident is opened.I am using the following email script:checkETA();function checkETA() { var encQuery = 'slaSTARTSWITHTTR^stage=in_progress'; var eta = new GlideRecord('t...
So, this is a interesting question and I haven't noted this earlier. I was answering on one of the thread and used getGlideObject() to add few years using another field of the same table.var gr = new GlideRecord('alm_hardware');gr.query('asset_tag', ...
Not sure why but the getDisplayValue for the Glide List is coming out as sys_ids. This Glide List (u_linked_records) is a list of entries in the Task table. var newLR = current.u_linked_records.toString(); //New Array of the Linked Recor...
I have a extended column of currency type but when I try add a list calculation nothing happens. The list calculation works on the other (non-extended) fields. I am using Jakarta. Any idea what I am doing wrong?
Hi All,I have an another requirement as below,I have a choice list field where this field is referenced to 'sys_users' table. So that we can choose more than one user as per our requirement. Based on this choice list field i have an UI action. Condit...
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