Class Name
Can anyone tell what is the significance of class name in this form.if class is defined anywhere in the back-end, can we edit it or make our new class?
Forum Posts
Resolved! Service Portal Input Directives
Hello,I am trying to create an input in a widget that functions the same as a List Collector (Glide List) catalog variable, but I can't tell if there is a directive out there that I can use.I know that, for Reference Variables, there is a sn-record-p...
Resolved! Where do I modify the navbar?
Hi,Where do i modify the navbar. I want to remove the "Service Catalog". See attachment.
Resolved! How to ensure query param is sanitized?
Hi there,I have a scripted REST resource that takes a query param. I'm using GlideRecord to fetch records for reading based on the query param and would like to know how to prepare the query to prevent any possible SQL injection as the parameter va...
How to auto populate the HR Profile field values in HR case form from service portal
Hi Everyone, I am trying to auto populate the field values in the HR case form from the field values which are given when filling the service portal employee information form.i have checked all the backend values of fields of service portal and HR ca...
Resolved! How long does it take for a UI script change to take effect?
I have a non global UI script that is referenced in a UI Macro by a formatter (maybe it's the other way around) so that I can reference all the routines on my modules without the UI script being global. I'm experiencing very odd timing problems. I'...
Resolved! Blank Records on Task Table
HelloI'm trying to understand why chat queue entries are showing up completely blank on our service desk agent's "My Work" filter. When I go to the chat_queue_entry table, the records are there with all the information. However, when the agent goes t...
Resolved! email notifications in custom application
Recently created a custom application and the email notifications that go with it.I have a few notifications, but lets take the basic one as an example (screenshot below). It's set to send to myself and all the other notifications for Incident etc wo...
Resolved! g_form.getReference('caller_id').name not working in templates
Hi ServiceNow communityWhen inside an incident and putting this command in the browser console g_form.getReference('caller_id').name it works and returns the name of the caller.When I use the exact same command in a template it does not work and retu...
i need know,where exactly the client scripts,business rules,script includes are using by default in servicenow
i need know,where exactly the client scripts,business rules,script includes are using by default in servicenow
Resolved! The reference field is not displaying the values from the table that I reference but it is displaying values from a choice from a differenct field on that table.
I have created 2 tables with the same field labeled Policy ID number. Stage 1 Policy and Post Production Review, on the Post Production Review table I have the Policy ID Number field set up to reference the Stage 1 Policy Table w/Policy ID number a...
Resolved! Unable to update / delete a record using SOAP Webservices
Hello All,I am working on SOAP Webservices using Instance to Instance configuration..I have a Dev Instance #1 where if i insert i can see that the record is created on Dev Instance #2 but when i am trying to update the existing record system is hitti...
Resolved! Problem calling a Script Include from a Business Rule
I am making a scoped application in Fuji. I having a problem when I try to call a Script Include from a Business rule. I have confirmed that all of the artifacts such as the script include and business rule are all residing in the same application sc...
problem = Invalid assignment left-hand side
rec_url = "https://"+ gs.getProperty('instance_name') +".service-now.com/gbp/service_request.do?sysparm_id=+ current.syssparm_id," +sysparm_itype=sc_cat_item;
Resolved! Reference Info Icon Missing
Hi,I have made a reference field Read-only on the RITM and Catalog Task levels.Though the 'Info icon' is available for Admin but not available for non-admin users.I have user Catalog UI Policy to make the variable read-only on RITM & Task level.Is th...
