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How to count number of records based on values in fields

I have a table containing two fields, Field A stores the name of the organization and Field B stores a corresponding value. An organization (in Field A) can have many records, each with potentially different values and there are many organizations. W...

cai by Kilo Contributor
  • 7556 Views
  • 8 replies
  • 3 helpfuls

How to get empty fields in back ground script

Hi Team,I have a table with 3 fields, and I created 5 records in that. I need to get empty value fields in none of the record in the field which was filled with data.As shown example below when I run back ground script i should get out put as , (Fiel...

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Restoring Deleted Record Producer

Hello,I spent an entire day creating a record producer and its variables. I accidentally deleted it a few moments ago. Is it possible to restore it? There were no records in the record producer. My understanding is the Deleted Records table only stor...

barron by Kilo Contributor
  • 2621 Views
  • 3 replies
  • 3 helpfuls

Resolved! modify output from REST API - integration

i need a simple integration to return fields with certain parameters on utilizing of Post.   I basically need to rename some of the fields on the response body.     Does ServiceNow have the ability to retrieve the results of a Post, utilize server si...

sammarcow by Mega Expert
  • 2907 Views
  • 7 replies
  • 3 helpfuls

Change Request/Change Task Database view

I need to report on Change Requests opened in a given date range and on their related Change Tasks (if any).I've created a database view joining the change_request and change_task tables.   My where condition is as follows:change_request       prefix...

Jon_Jennings by Tera Contributor
  • 2922 Views
  • 5 replies
  • 0 helpfuls

Resolved! Why would a user not get email notifications?

Version:           EurekaWorkflow:     Change Notification, Change RequestI'm still refining my Change Request/Notification Workflows - moved all the code into Run Scripts or Script Includes out of the Business Rules.   In the last bit of testing we ...

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How to get "Show related fields" on filter?

I have been working on a Change Calendar which has a filter at the top of the page:The filter at the top is based upon the following client script:   var sp = $('schedule_page'); // display or hide the filter function displayScheduleFilter(record) ...

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tomelk31 by Kilo Explorer
  • 2351 Views
  • 1 replies
  • 0 helpfuls

Resolved! Stuck in rest api date formula

All,To start with, I'm not sure if this is right forum to post my question!I'm experimenting with Service NOW REST API and am stuck in a situation where I need to GET incidents created ON and/or AFTER a certain date. I'm not sure how to form the REST...

s_gatade by Kilo Contributor
  • 6517 Views
  • 5 replies
  • 2 helpfuls

SSO authentication not including a check for inactive users?

An SSO user was trying to login to ServiceNow (authenticated via our intranet, which is currently working), but once ServiceNow loaded they were redirected back to our intranet (this is our configured redirect page for unsuccessful logins).I found th...

SC10 by Kilo Guru
  • 2831 Views
  • 6 replies
  • 0 helpfuls

Resolved! "continue" syntax for Jelly script's "while" looping

Would actually address this question to those with experience in scripting/programming.There are cases when you want to skip to next looping iteration using continue; syntax in programming.What jelly script syntax do you use to do such approach?Examp...

alinatoc by Giga Contributor
  • 2309 Views
  • 1 replies
  • 1 helpfuls

Passing parameters to the dynamic filter in reports

Hi There,I am trying to create a new dynamic filter in reports just similar to the OOB filter 'One of my groups'. One of My groups: It returns the all the groups where logged in user is a member.Similar to it i want to build a dynamic filter 'User gr...

Ashok10 by Mega Expert
  • 2797 Views
  • 4 replies
  • 0 helpfuls

Business Rules for Requested Items and Catalog Tasks

Disclaimer . . . I am NOT a developer but need to perform some developer type tasks that I have no idea how to accomplish.   I am currently configuring the Service Catalog for our Data Governance Office.   I need to create a few business rules, but a...

Resolved! Updating incidents by email

To update incidents on reply emails, if the inc# or watermark is found on the email servicenow automatically updates the corresponding incident.But we have a third party email sender, and requiring to update the incident. The email has a unique ident...

snowtech1 by Tera Expert
  • 3484 Views
  • 6 replies
  • 4 helpfuls