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Resolved! Static HTML Content Block Condition

I have a Homepage that is displayed to both roled and non-roled users.   I want to display suggested links, but hide the links that the non-roled users can't access.   Right now the page is a series of a few content blocks and shows all the links to ...

mikealderson by Tera Contributor
  • 2718 Views
  • 4 replies
  • 0 helpfuls

accept/reject button

Hi,We have a requirement to create accept resolution and reject buttons at form level.--> When user clicks on the reject button, Incident state should change to Active and also he should be able to provide the comments for rejection - I created an UI...

nanichowdary by Giga Contributor
  • 2621 Views
  • 2 replies
  • 1 helpfuls

Q: how to activate automatic status change in task boards?

When using Visual task boards, the action OF moving a task from the "To Do" lane, to the "Doing" lane, doesn't affect the status field in the task.I want the status To auto update from status "New" to status "Work in progress", when the task is drage...

johbro by Kilo Contributor
  • 3033 Views
  • 3 replies
  • 1 helpfuls

Resolved! Removing value from list field via business rule

What is wrong with the last section of this script, where I'm trying to remove the company from business services?   This is an after business rule on the core_company table, and runs on update when Active changes to false.   The rest of the script w...

kchorny by Tera Guru
  • 5446 Views
  • 5 replies
  • 1 helpfuls

Restricting view of Incidents (ACL)

Hello Community, The Incident form has a lot of ACLs, However I need to lock down All HR Incidents to users with an HR Role...I've put the following in for a Read ACL, however it locks everyone out of the Incidents if the "Functional Area" = Human Re...

jayson5 by ServiceNow Employee
  • 9164 Views
  • 33 replies
  • 5 helpfuls

GlideAjax getXMLWait() not working

Hey,I'm trying to run simple script on a UI action that gets the group of the connected user. I created the script include and I used it in many other places using Ajax Asynchronous calls. However, when I tried to call it using a synchronous call, I ...

Renaming "Order Now" button on catalog items

Hi,I am trying to rename the order now button on the service catalog to "Submit". I have looked at the following threads but they are not what I am looking for. Re: Remove ORDER NOW button in service catalog *Re: submit button on catalog form I have...

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eddycmu by Kilo Contributor
  • 6856 Views
  • 3 replies
  • 8 helpfuls

Resolved! Setting Default value for old records

Hi,I have created new field "Upgrade Version" of type choice list(example: Geneva, Helsinki, Istanbul ) and Default value(Helsinki) with --None--.The problem is for (Historical Data)old records also it is setting Helsinki as a value, we don't want to...

Send Notification with PDF attachment

Hi,As per my requirement I want to send a notification with PDF attachment. That PDF will contain details of 'Demand' form, Its not an external file.There is UI Action button on form, once clicked it should trigger a notification to client with curre...

greenuser by Giga Contributor
  • 5967 Views
  • 12 replies
  • 1 helpfuls

How do I relate attached kb with Incident?

Hi All,As a fulfill-er user of the Incident management form, when I add a knowledge article to an incident form, I would like the Message displayed at the top of the Incident form to provide more information.From Incident form, related section, there...

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Banu1 by Mega Expert
  • 4287 Views
  • 6 replies
  • 0 helpfuls

Resolved! glide_list operation from client Script

I need to manipulate glideList variable from catalog client script and found 2 post on this https://servicenowgems.com/2016/11/14/setting-value-on-catalog-glidelist/?blogsub=confirming#blog_subscription-2 and https://servicenowgems.com/2016/11/22/cle...

pbo by Mega Expert
  • 3259 Views
  • 4 replies
  • 0 helpfuls