Limit / Restrict the option ( requester change )In Close Complete and Close Incomplete state
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3 weeks ago - last edited 3 weeks ago
Hi all,
I have a requirement in Service Portal related to a custom application (Cloud Request).
On the record page of the table u_cloud_request, there is an “I want to…” side panel that displays several action links. One of these options is:
➡️“Request to Change CIR Requestor”
Requirement
I need to hide this specific option only when the CIR record is in the following states:
- Close Complete → internal value = 3
- Close Incomplete → internal value = 8
In all other states (Approval, Prod, Env Pro, Work Env), the option should remain visible.
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3 weeks ago - last edited 3 weeks ago
Where do you have this code? I think this is a difficult one because record producers do no have states. They are just a type of catalog item that creates a record in a table once submitted. It is the records in the table that has the state not the record producer itself.
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3 weeks ago
Can you right click on the widget and show if its an OOB or a custom widget?
If its a custom widget can you paste the code here?
