Catalog ui policies not working on RITM and Catalog Task

[anjalikulkarni]

Hi All,

There is an issue reported, when investigated, got to know that Catalog UI Policies are not working on RITM and Catalog Tasks for other users except admin.

PFB the details

1. We have a variable as var3 which is of type 'Select Box'.

2. A Catalog UI Policy with condition as var3 is one of "selected value", one variable becomes mandatory and visible defined in UI Policy actions

3. This UI Policy is applicable on all three i.e., catalog view, RITM and Catalog Task

4. The variable becomes mandatory and visible on catalog view for all users

5. But, the variable is not seen for other users except admin on RITM and Catalog Task Level views.

PFB the screenshots

Thanks in advance,

Anjali

[Karthik Reddy T]

Hello Anjali,

Have you written any catalog client scripts?

Please cross verify the catalog UI policy   active true or not?

[anjalikulkarni]

There are no catalog client scripts that are conflicting with this UI Policy and the UI Policy is active too. It is working for admins as expected but does not work for end users or other users.

[lasse3]

Hi Anjali,

If the field is only visible for admins, please check the ACL for the field and ensure that the users that you expect to be able to see the field actually have access to read the field.

I hope this helps!

/Lasse

[anjalikulkarni]

Its a variable on catalog item and write roles is given as admin. Readability is controlled through the above UI Policy.