Hi All,
I’m working with ServiceBridge in ServiceNow and need to pass catalog item variables from the RITM (Requested Item) down to the generated Provider Task.
Has anyone implemented this before? Specifically:
- What’s the best approach to automatically transfer RITM variables into Provider Task fields?
- Can this be achieved via flow designer/business rule, or does ServiceBridge have an OOTB mapping for this?
- Any sample script or configuration guidance would be really helpful.
Thanks in advance!
