Catalog UI policy not working on Service Portal

[Sam Ogden]

Hi All,

On a record producer on our service portal I have created a couple of UI policies to make a couple of labels above groups of checkboxes.   Both of these are working when I use the 'try it' option in the normal SN UI.   When I try it on the Service portal one of these is working, the other is not.

Working UI policy

Using 'try it' function

Then allows submission as expected

On Service Portal

Then allows submission as expected.

The UI policy that is not working:

Working fine in normal ui:

Then allows submission as expected

On Service Portal

This allows submission even though both 'Has the document(s) failed to generate?' & 'Have you provided example documents?' are both false.

Any suggestions on why the logic is working on the 'try it' button but not working on the service portal?

Thanks

sam

[Sam Ogden]

Hi,

We don't have the option of all in that field.

I have set to Both and it is still not working?

Thanks

[Sam Ogden]

better screenshot

[Ashutosh Munot1]

Please select a doc type affected is different variable and Checkboxes are different right.

This is pretty straightforward. Can you send snap of advance view of UI policy.

Thank you,

Ashutosh

[Sam Ogden]

Hi Ashutosh,

Advance View:

[Harish KM]

Which version of service now are u using?

https://hi.service-now.com/kb_view.do?sysparm_article=KB0597772