Is there a way to have an inbound action trigger a record producer in the same fashion that is available for service request items? I have a record producer that uses variables to determine when the workflow will submit tasks for different groups, ...
We have a request item that for some reason triggers an event 3 times when it is submitted. This then causes an email notification to get sent 3 times. The weird part is that this only happens when this one specific item is created. For every other i...
Hi all (I'm new to ServiceNow) I have got a form that users complete to request a new account be created. I capture an business service chosen in the form, and then need to find the manager of that service. At present, the following code saves th...
Our team would like to be reminded of an upcoming change that is assigned to them and they would like to see it 30 minutes prior to that date and time. How do you perform this? Are there examples out there? I am very new to ServiceNow, so pleas...
I have a user_image type field in incident form, i want to get the value of this field basically the photo which is uploaded and onclick of ui action link ui page pops up to show this photo. Please suggest how can i get the value of this user_image f...
Hello Implementation Forum, The Ops Project form is creating Ops Project Tasks and associatingthe tasks correctly with the projects. Also got some of the project valueslike facility and short description to write to tasks fields to eliminate duplica...
Hi folks,I want to deactivate some daily schedule jobs after a system clone before they are launched.When the clone process is done, all schedule jobs are automatically launched and I don't need them in the new clone instance.I did search in the wiki...
I have a requirement where I need to copy the comments entered in the first task to next task..I have created a BR but no luck.. could anybody please help on this. BR: push commentswhen: before insert/update script: var gr = new GlideRecord('sc_ta...
Hi all Today I noticed that all my maps are not working (yesterday they were ok). They only loads the first position and puts all points into this position. I've checked on other instances, with different maps, and also checked the demo instance for...
Hi everyone, I'm trying to make a regexp and the lookbehind seems to not work. Any idea? var resolution = 'Servername: AZSXCD123DERFC' + '\n' + 'IP: 123.45.67.89'; gs.log('::'+ resolution.match(/(?<=servername:\s*)[^\n\r\t\v]+/i) + '::'); Evaluat...
Has anyone create a shipping/tracking application or feature is SN to monitor the status of FedEx and UPS shipments? Basically, we'd like to be able to create a task where a field is the tracking numbers. Every so often, the status of that tracking n...
Hi Guys, I am not having much luck with uninstalling a custom application. Background:I created a custom application and published it to an update set. I than installed it on another instance by applying the update set. To uninstall the applicati...
I have a fairly complex set of client and server side code that will be used across multiple modules. On the server side, I'm in good shape because I can put them in a Script Include and call them as needed.On the client side, I need the equivalent,...
We're trying to add a KB article to the Attached Knowledge related list, from a Workflow. We need one of our existing KB article's to always be attached to the Change Task that are created from one of our Workflows. We're unable to find a w...
Is there a way to get SN to display custom applications upon logon based on your group memberships instead of based on roles? My manager wants me to create something whereby when users logon they get applications with modules for each group they ar...