i am sending email notification to multiple people , but in email body i need to write like below - Hello {name of each individuals} , A request has been submitted. i am trying below scripts but its printing everyones name. var getdata = [];getdata...
I created one custom table with not extended from any table and this is under incident module. This table editable only by admin role. Rest roles will have read access to the data in the table published as module. Can anyone suggest me how to achieve...
Question 1) receive a notification that an Incident has been raised on my behalf.An email should be sent based on the following criteria:The email should be sent to:The individual named in the Caller fieldThe email should be sent when:The Incident is...
Hi all, I need to create relation between the two table.All the same caller/customer should be visible under a table.for this use case ,i wrote - current.addQuery('u_customer_name.name', parent.u_customer.name); - this is working fine but now I need...
Requirement : To have a New button , in related list of customer service case form.1. If agent found the current case is not a support case and it is a business case , then agent should click on New button and submit the current case as child busines...
I have the following integration requirement:Consumer: ServiceNow (Environment: DEV, TEST, PROD)Provider: MuleSoft (DEV, TEST, PROD)Authentication type: OAuth 2.0Scenario:We are consuming MuleSoft API by sending Outbound REST calls from ServiceNow us...
new field <select id='compan1' ' onchange="service()"><g:ui_reference name="service" table="cmdb_ci" query="has to pass query dynamically based on company selection"/> I have a query = "active = true ^ company ="123" - one refernece qualifieri ha...
How do you hide just the "New" button on the out of the box List Component in UI builder?
Hi,Their is a custom table in service now and insert data in that table using API callthe requirement is call the API and load data to import set table after insert servicenow table. Can you help me how to implement this requirement. Thanks,Sekhar
Hello, I have created a flow in flow designer where the flow is creating a new value for state field (for example) instead of using the existing field value. The field appears to be blue in color.As an example, in the screenshot below, We can see 2 ...
Hi there, So I am currently trying to access the type of catalog variable but had no luck so far. Specifically I am trying to see if the variable is either lookup variable or not. I have tried multiple versions like this:current.variables.project_nam...
I have a catalog item with a workflow that contains an event to fire an outgoing email notification. I have a requirement for the Email Sent/Received activity to display in the SCTASK activity log. It is currently writing to the RITM activity log o...
Hello All, I have a few queries on the Blackout VS Maintenance window1) What is the difference between a blackout window and a Maintenance window?2) When can we configure the maintenance window and blackout window?3) Infrastructure patching comes und...
Hi All,When we export any data (incidents,changes etc) from servicenow in excel/csz/xml format,if the records are more than 10,000(in my case) service now sends the data through email.But if I click on Remember my decision, from next time, it doesn't...
Hello! I'm in need of some help, even pointing me to documentation I just can't seem to find would be great. I have no idea how to make a role I create do something. I've used created roles to give an assignment group visibility of a certain field on...
