Hi Friendly crowd. How can I sum up values from the survey instance and then place it in the 'Survey total score' (u_survey_total_score) The end goal is to create a notification based on the score. Any help very much appreciated. Matt
We are using Integration Hub and Flow Designer to integrate ServiceNow and Jira. In our Flow to create a new Jira issue, Priority is only a choice and cannot be dragged over from the Trigger ServiceNow incident. I would like to setup a script to ga...
Hi All, I am facing difficulty in restricting the SLA records from the related list.We have built custom Application and in that there is a table which extending task table and we have defined some SLA based on customer requirement..We have one fiel...
Hi All, We have requirement to show the related list for case which has same vendor, for this we have created new relation ship with both applicable to is case table and queries from is also case table. under the created related list its showing list...
Hello, When I mentioned a specific user, the notification is not send to that user if I mentioned the some another user it is working properly only it is not working for specific user on table incident, problem and HR. If I mentioned the same user on...
I want to delete emails from the email log from outbox. Not all the mails, only from outbox i want to delete. Can anyone help me out with the background script to delete the emails from the log.Thank you very much in advance.
Hi, I'm learning servicenow and javascript and trying to create a client script which is setting 'company' filed to a caller's company. Unfortunately I can't get it right. "Answer" variable in client script is null. this is my client script Set User ...
Hello Everyone, Please help me with below requirement: I need to transform one excel sheet into two different target tables in which half data is of target1 table and another data for target2 table.So the usecase is if I have 5 fields in target1 and ...
Hi,Can i trigger a ui page from another ui page ?I have an existing ui page : Page 1In my new ui page i need to display a hyperlink on click of which it should redirect to page 1.
Hi All, In my PDI, I have created in the sn_customerservice_case table the field "Return email". This field populates the "To" Recipient in an Email Client Template: My issue comes when I try to compose an email from the agent Workspace. If the "ret...
I’m seeing in other Community postings that you can control what shows up in the Service Portal "Popular Items" by cloning the SC Popular Items widget and adding script like I’ve done in the below screenshot. This is not getting me the desired resul...
Hi, Aside from the admin role, what other role can be added to a User to be able to create/update inbound actions? Thank you.
Hello expert. Need help on 'before query' business rules. Stuck for days now I have a requirement where if Logged on user is one of the user in the List below, the user can see the record. See attached image. Problem: when user logged in, the user s...
Community, Currently having difficulties with pushing results from a grquery into an empty array properly. var result = []; var glideRecord = new GlideRecord (table); glideRecord.addQuery('parameter', 'string'); glideRecord.query(); while(glideRec...
Hi All, As per my understanding, "Table Cleaner" schedule with Job ID "BulkTableCleaner" present in schedule table will execute every one hour automatically and clear the entries based on the conditions written in Auto flush table. In Scheduled job, ...
