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CatalogItem variables are not avaiable in Add Variables section in Catalog Task activity in workflow

The Matrix
Tera Contributor

Hi All,

We have multiple fields are on catalog item. But only one field is available in Add Variables (Variables on task form) in Catalog Task activity in workflow. what could be the reason of this? 

TheMatrix_0-1762167560162.png

 

3 REPLIES 3

Brad Bowman
Kilo Patron
Kilo Patron

Have you saved and published this workflow, then populated it in the Workflow field on the Catalog Item form?  You may need to close the workflow and exit workflow editor after doing this so that it refreshes completely when re-opening.  If these steps haven't been done, only Global variables (those with the Global box checked on the variable definition) can be seen here.

Ankur Bawiskar
Tera Patron
Tera Patron

@The Matrix 

I believe it's because of that Global Checkbox which @Brad Bowman  mentioned.

Please check that

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@The Matrix 

Hope you are doing good.

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader