Categories doesn't display the catalog items after upgrade

[Indira8]

Hi All,

We have upgraded our customer instance from Qubec to Sandiego. After the upgrade , the categories on the service portal are not displaying the catalog items and I could find a kb article 'https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994698' . However , I have no knowledge on Service portal and the explanation given in the article is confusing . Could someone please help me what changes to do on our instance to display all the categories in the portal. 

Thank you. 

[Indira8]

Hi @yousaf , yes I have cloned  the oob sc category widget . Also , there are custom widgets but I am not able to identify which is for the catalog page. This may seem silly but I am completely unaware of service portal . Could you please help 

Thank you 

[Yousaf]

Yes in portal > widget you will need to find "SC Category page"  widget

like i showed in first screenshot

[Yousaf]

and do all these changes carefully in OOB widget without clonning

and make sure to do this in client controller 

Just follow the screenshots also share so I can understand where are you stuck 

[Indira8]

The OOB widget is not editable that it the reason , I have cloned it 

[Yousaf]

Than I think only option you have here delete the cloned widget and just try to find the custom widget you are using and add these script lines in that.