Category and its sub category in service portal

[gomathyshankar]

Hi,

SC Category widget only displaying only the Main Category and its catalog items only present in it.It is not querying/displaying the sub-category.

For ex. Access is main category which contains   4 subcategory and 11 catalog items in it.In   the service   portal when we click it is showing only 11 catalog items only. It is not showing 4 subcategory.

Also, when I click 'Access', it should show only its sub category and catalog items .Currently it is showing all categories.

[Nia McCash]

See if this thread helps you: Service Portal- Display Parent Categories in SC Categories Widget

[gomathyshankar]

Hi,

How to limit the items shown to only the subcategories of the currently selected parent item in service portal.

SC Category widget only displaying only the Main Category and its catalog items only present in it.It is not querying/displaying the sub-category.

For ex. Access is main category which contains   4 subcategory and 11 catalog items in it.In   the service   portal when we click it is showing only 11 catalog items only. It is not showing 4 subcategory.

[lSurya 24]

Hello SelvaKumar,

See this link, if helps. In Helsinki Version - How to change the left-side list of categories on the Service Catalog page of ...

Once you go through the link, you can the query statements at respective lines and fetch the records as per the requirement.

Thanks,

Surya Amara

[gomathyshankar]

Hi,

Thing is that when I click on the parent category it is showing only catalog items.It is not showing the sub-category present in it.

Also when I parent category it is showing all the categories in left side irrespective it is parent or child.

PFB