Category and its sub category in service portal

gomathyshankar
Tera Contributor

‎04-24-2017 06:57 AM

Hi,

SC Category widget only displaying only the Main Category and its catalog items only present in it.It is not querying/displaying the sub-category.

For ex. Access is main category which contains   4 subcategory and 11 catalog items in it.In   the service   portal when we click it is showing only 11 catalog items only. It is not showing 4 subcategory.

Also, when I click 'Access', it should show only its sub category and catalog items .Currently it is showing all categories.

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nathanfirth
Tera Guru
In response to christianoutsen

‎05-14-2018 12:59 PM

Hi @christianoutsen,

Yes of course. We have quite a few widgets developed for displaying the knowledge categories in Service Portal.

Shoot me an email at nathan.firth@newrocket.com and we can set up some time to review our widgets.

Thanks,

-----------------
Nathan Firth
Founder and ServiceNow Architect
NewRocket, Inc.
nathan.firth@newrocket.com
http://serviceportal.io
http://newrocket.com
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RichardSaunders
Tera Guru

‎03-20-2018 07:07 AM

I can't believe this hasn't been addressed yet. Seems like it should be a simple enough fix seeing as the existing functionality it there from Self Service. 

 

Known Error: https://hi.service-now.com/kb_view.do?sysparm_article=KB0597859

 

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