Category should be filled if a word is in the short description.

[harshchaudh]

Category should be filled if a word is in the short description. how can i solve such problem?

[J Siva]

Hi @harshchaudh 
Please elaborate on your requirement, and also share what you've done so far and where you're currently stuck.
Regards,
Siva

[Rushi Savarkar]

Hello @harshchaudh 

As per my understanding, the code will be below that you are looking for.

Business rule:

Before Insert/Update

(function executeRule(current, previous /*null rule when insert*/) {

    var shortDescription = current.short_description.toLowerCase(); 

    if (shortDescription.includes("printer")) {
        current.category = "Hardware";
    } else if (shortDescription.includes("email")) {
        current.category = "Software";
    } else if (shortDescription.includes("network")) {
        current.category = "Network";
    } else if (shortDescription.includes("password") || shortDescription.includes("account")) {
        current.category = "Access & Accounts";
    } else {
        // Set a default category or leave it blank if no match
        // current.category = "General Inquiry";
    }

})(current, previous);

Please let me know if it works.

[Rushi Savarkar]

Hello @harshchaudh 

Have you tried the above solution? 

[Dr Atul G- LNG]

Hi @harshchaudh Let’s think practically. What you are looking for is a good use of Predictive Intelligence. For example, if the short description contains 'LAN', the category should be 'Hardware'. But what if the short description contains 'CLAN' or 'DLAN'? Also, when using search help, it checks for any alphabet combination. So, I would say your Predictive Intelligence needs to account for these variations.