cc & bcc on email

samadam
Kilo Sage

I am using the mail script to add cc and bcc to email notification. I dont see that populating the recipients field in email logs. Where can I see that?

1 REPLY 1

Dub Myers
ServiceNow Employee
ServiceNow Employee

You can see who is in the CC/BCC of an outbound email sent from your instance by looking at:



sys_email.blind_copied


sys_email.copied



You are not asking about this case, but it bears stating for anyone happening upon this thread - for inbound email sent to your instance, you cannot expect to see anything stored in the blind_copied field, even when the sender included BCC recipients.     That is just the way the mail protocol works - the receiver of an email (your instance) does not get the blind copied recipients data.   Otherwise, it would not be a blind copy.