Change Approvals

[Madhushree_S]

Hi,

I have found a query/issue in Change Approval where as 

An approval is triggered to a XYZ group & we impersonate User A profile from XYZ group to reject it for the first time.

Later on, the same User A profile when we click on "Request Approval" UI action - a second approval is triggered to same XYZ group! 

But what I see is that the approval is triggered to all the members of XYZ group but except User A, where we are still in User A profile (impersonation).

What would be the possible issue in this case? Is it because we are in User A profile (impersonation) & we have clicked "Request Approval" button for second approval.

[Madhushree_S · Accepted solution]

Hi @Dr Atul G- LNG 

Found that we have two BR's restricting the Approver (who clicks on "Request Approval" button) from getting another approval record & also preventing them from "rejecting" & "approving".

[Dr Atul G- LNG]

Hi @Madhushree_S 

if issue has been resolved, please close the thread.