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Change Conflicts Creation query

Lucky1
Tera Guru

‎02-12-2025 01:06 AM

Hello all,

 

Good day!!

OOB, can someone please et me know how the record in Conflict table gets created?

I mean which script include creates this?

As far as I know, if a change request is created with the same Planned Start date and Planned End date same as other change request within the same environment, then the Conflict arises and creates a record in Conflict table.

 

So, which script does this?

Can someone explain me?

 

 

Regards,

Lucky

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2025 02:00 AM

Hi @Lucky1 

 

Check these 2

 

AGLearnNGrow_0-1739354413614.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Lucky1
Tera Guru
In response to Dr Atul G- LNG

‎02-12-2025 04:06 AM

Yes Atul,

 

I observed those two Script incudes.

But wondering which lines code or which function is checking the two change request's conditions and creating conflicts.

Need to check.

 

Regards,

Lucky

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Lucky1

‎02-12-2025 04:34 AM

Hi @Lucky1 

 

I am not 100% sure, but I think there are some utils which check this, also the major part of conflict derived from conflict property as well. So need to see all together.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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