change help text dynamically based on a value

[MMKK]

HI All,

Is there any way /script that I can change the help text of a catalog item field based on the selection made on a select box?

[Joni5]

Modifying the help text requires DOM Manipulation and I wouldn't recommend doing that... Well no one would.

https://docs.servicenow.com/bundle/helsinki-application-development/page/script/client-scripts/reference/r_AvoidDOMManipulation.html

This is a bit old but might help you if you really want to go forward with this.

https://community.servicenow.com/community?id=community_question&sys_id=e7ffcba5dbdcdbc01dcaf3231f9619a6

I'd recommend checking your requirement and seeing if you could just go ahead with a  simpler solution like a script message.

If there's a lot of different help texts required, then you could consider including a word file to the item which would be a type of "how to use" guide if needed.

[Devyani_6]

Hi,

Check below thread, this will help you.

how to show the help text for choice value in service catalog variable

Mark Correct/Helpful, if this helps you.

Regards,

Devyani

[Devyani_6]

Hi,

If mention thread resolves your issue, so mark my answer correct and close the thread. So others will follow the same solution.

Regards,

Devyani

[Community Alums]

Use g_form_getField("<fieldname>").placeholder to change the example text dynamically in a portal.

Use g_form.getControl("<fieldname>").placeholder to change the example text dynamically in the Now platform.

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    //Works in portal
    var portal = g_form.getField("enter_another_value");
    portal.placeholder = "Please provide additional info about " + newValue;
	
    //Works in Now platform
    var platform = g_form.getControl("enter_another_value");
    platform.placeholder = "Please provide additional info about " + newValue;
}