Change interceptor customisation - what is possible
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04-15-2017 08:57 AM
Hi All,
I have a requirement for standard change to customise the change interceptor to let the user select a Company and then to display only the standard change templates for the selected Company. Is this possible?
I have tried most of the types and options but without much success.
If anyone has any experience or advise to share.
Many Thanks
Ellie
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04-15-2017 10:24 PM
How many companies are there?
If it's a relatively finite and manageable number, you could consider creating standard change categories for each company, and place the standard changes of that company into its respective category.
You can then create one interceptor link for each company category, based on the company name selected.
The real question then is- can all IT users see all companies, or is there a security restriction to which companies a user can see? If there is a restriction the approach will have to change.
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04-16-2017 06:22 AM
Hi Darius,
There are some 3000 companies. I don't know yet how many standard changes each company will all have.
The requirement initially was to add 'Create standard change' UI action on Incident form which called a UI page that presents the user with a dialog window and lists all available standard change templates. This is working well.
The BA has now come back and said that the requirements changed 2 folds.
1 Create New Change: let the ServiceDesk be able to select a company and then be presented with standard change templates for that company.
2 On Incident also only present standard change templates for the company in the incident.
For the create new change I think I am realising I have to add a custom module that should let the user select the company and then use that value and pass it to the UI page to list the available templates. I have created a new module and am looking at Link type URL form arguments but have trouble with this as I need to give the user the option to select company and then take this and populate the list via the UI page.
Any ideas?
Many Thanks,
Ellie
