Change Management - Any state to cancelled except Closed

[JulietD]

Hi,

As a member of the assigned change management group of the service offering, I want to be able to cancel the Change at any stage (not closed), so that if it was raised in error, the process can continue.

I created a new UI action with condition and filter as below,

condition:

current.state != 'closed' && gs.hasRole('change_manager')

Script:

(function executeCancelChange() {

    var gr = new GlideRecord('sys_user_grmember');

    gr.addQuery('group', current.assignment_group);

    gr.addQuery('user', gs.getUserID());

    gr.query();

    if (gr.next()) {

        current.state = 'cancelled'; // Replace 'cancelled' with the actual state value if different

        current.update();

        gs.addInfoMessage('The change request has been cancelled.');

    } else {

        gs.addErrorMessage('You are not a member of the assigned change management group.');

    }

})();

But this is not working for me. Can anyone help?

[Deepak Shaerma]

Hi @JulietD 

Your ui action script is almost seems to correct, but assignment_group on a change request might be different than the group responsible for change management. Hoope this is the point where script fails in result.
1. Condition:

    current.state != 'closed' && gs.hasRole('change_manager')

Script:

(function executeCancelChange() {
        var userInGroup = new GlideRecord('sys_user_grmember');
        userInGroup.addQuery('group', current.assignment_group.toString()); // Convert assignment_group to string if necessary
        userInGroup.addQuery('user', gs.getUserID());
        userInGroup.query();
        
        if (userInGroup.next()) {
            current.setValue('state', 'Cancelled'); // Ensure ‘Cancelled’ is the correct state value in your instance
            current.update();
            gs.addInfoMessage('The change request has been cancelled.');
        } else {
            gs.addErrorMessage('You are not a member of the assigned change management group.');
        }
    })();

Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards
Deepak Sharma 

[Anurag Tripathi · Accepted solution]

Hi juliet,

You can check if the user is part of the assignment group also in the ui action condition. Also you need to use the value of the state fields , here are the cancelled and closed values

So your condition becomes

current.state != '3' && gs.hasRole('change_manager') && gs.getUser().isMemberOf(''+current.assignment_group); 

Make sure this is a server side ui action

Script of the ui action

   current.state = '4'; // Replace 'cancelled' with the actual state value if different
        gs.addInfoMessage('The change request has been cancelled.');
current.update();

[JulietD]

Thank you so much 😊