Change management

Arangi Naresh3
Tera Contributor

When change_request state is changed to implement then automatically creating 2 change tasks in change tasks related list, which functionality is triggering for this

6 REPLIES 6

Vishal Birajdar
Giga Sage

Hi @Arangi Naresh3 

 

Is it a Standard change ...??

 

Check the workflow , may be from workflow its triggering change task.

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

Hi @Vishal Birajdar 

This is for normal change 

There is one work flow called 'Change request - Normal change tasks' .but I have deactivated for testing purpose still change tasks are creating and also there is no such condition like when change state is implement

@Arangi Naresh3 

 

Are you checking on existing Change ...?? if yes then , workflow is already attached to that record.

After deactivating workflow , have you checked by creating new Change request..??

 

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

@Vishal Birajdar 

In that workflow there is no such condition like if the change state is changed implement then need to create change tasks from where it was mentioned