Change management
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‎09-20-2023 09:36 PM
When change_request state is changed to implement then automatically creating 2 change tasks in change tasks related list, which functionality is triggering for this
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‎09-20-2023 10:34 PM
Is it a Standard change ...??
Check the workflow , may be from workflow its triggering change task.
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- Socrates
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‎09-20-2023 11:09 PM
This is for normal change
There is one work flow called 'Change request - Normal change tasks' .but I have deactivated for testing purpose still change tasks are creating and also there is no such condition like when change state is implement
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‎09-20-2023 11:13 PM
Are you checking on existing Change ...?? if yes then , workflow is already attached to that record.
After deactivating workflow , have you checked by creating new Change request..??
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- Socrates
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‎09-20-2023 11:22 PM
In that workflow there is no such condition like if the change state is changed implement then need to create change tasks from where it was mentioned