Change Model State Transition - Normal Type

[Santosh37]

Hello,

I am trying to create different state transition based on Change.Risk Value

If Risk is Low - then Peer approval and then state to move Scheduled (Skip Authorize)

If Risk is Moderate or Higher - then manager approval in Asses and then CAB approval in Authorize and then move to Scheduled

OOB - I think all goes to Asses->Authorize->Scheduled

How do i configure to move Asses to Scheduled once peer approval for low risk and make others still go thru Asses-> Authorize->Scheduled

[Santosh37]

My Requirement

Risk - Low then Peer Approval in Asses Group and once approved move to Scheduled

Risk - Moderate or Higher then Manager approval in Asses Group and move to Authorize State for CAB Approval 

[Tai Vu]

Hi @Santosh37 

Then you will need 3 Decisions.

#Manager Approval

#CAB Approval (Keep OOTB)

"Did it worked for you with this setup?"

Yes, it works per my check, and it should works for you as well unless there's some customization in your Change Request flow/workflow. So, don't forget to test it.

Cheers,

Tai Vu

[Santosh37]

My Setup is same as yours and its not working for me. Did you do any modifications in the Flow Designer for Change - Normal - Asses or Change - Normal - Authorize? 

[Tai Vu · Accepted solution]

Hi @Santosh37 

It's my PDI, there's no changes at all. So what is the problem that you're currently facing?

Below my test case.

#Low

#High

Cheers,

Tai Vu