Change Model State Transition - Normal Type

[Santosh37]

Hello,

I am trying to create different state transition based on Change.Risk Value

If Risk is Low - then Peer approval and then state to move Scheduled (Skip Authorize)

If Risk is Moderate or Higher - then manager approval in Asses and then CAB approval in Authorize and then move to Scheduled

OOB - I think all goes to Asses->Authorize->Scheduled

How do i configure to move Asses to Scheduled once peer approval for low risk and make others still go thru Asses-> Authorize->Scheduled

[Tai Vu]

Hi @Santosh37 

In Change Request, OOTB managed approvals in the Change Approval Policy [chg_policy_approval] table.

You will be able to find the definition for Normal Change Policy below.

URL: https://<instance_name>/chg_policy_approval.do?sys_id=5b06ce5db701230034d1da23ee11a965

You can apply your own approval policy in there.

Cheers,

Tai Vu

[Santosh37]

Hey @Tai Vu 

I did configured the change approval policies, For Low Risk changes also its still going to Authorize State, I need only one approval for Low Risk changes and once approved should go directly to Scheduled. 

Best Regards

Santosh

[Tai Vu]

Hi @Santosh37 

Let's try my adjustment below.

In my Normal Change Policy, I have 2 Active Decisions, the remaining is set to Inactive.

#Peer Approval

#CAB Approval (OOTB)

Let me know if it works for you.

Cheers,

Tai Vu

[Santosh37]

Did it worked for you with this setup?