Change Module - Risk Assessment
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10-15-2024 09:32 AM
I have a business requirement of not allowing completed risk assessment questionnaire to update the 'Risk' on change record. They still want to have the questionnaire to know the answers. How can I enable this?
We are only looking to do this for Emergency type changes.
Question is how to disable updating the 'Risk' field when questionnaire is submitted for emergency type change.
1 REPLY 1
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10-16-2024 06:17 AM
Hi @DarshanShah
You need to update the OOTB UI action and add the condition for emergency change as well, as we have in Normal change.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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