Change Request State - Scheduled back to Assess - Authorize - to Scheduled

athavichith
Mega Sage

I’m working on a Change flow where CAB Management want to set State back to Assess from Scheduled, whenever there's an update at Scheduled State. I have built a flow in flow designer to set state back to Assess and Ask for Approval to CAB Management. 

 After that approval, the business wants a manual action to send the change for CAB approval (which would move it to Authorize). If that manual action isn’t taken, the change just sits in Assess and stalls.

Goal:

  • After CAB Management approval at Assess, allow a manual UI action (e.g., “Send to CAB”) to create the CAB approval and move the change to Authorize.
  • If no manual action is taken within a defined window, automatically fallback the change back to Scheduled (so it keeps moving and doesn’t get stuck).

Questions:

  • Has anyone implemented a similar pattern?
  • Is using Flow Designer with a Wait (duration/condition) + timeout path a good approach?
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