Hi all,
Our client recently raised this requirement to use different email template for different assignment group for incident and request item tables. As a result, when notifications are sent, the email signature will changed to the corresponding group's signature.
I'm currently duplicating all the notifications and changing the condition to make sure the right group sending the right signatures but this is really time consuming and in the future they will onboard more departments and groups.
I might just be stuck in my thinking. Any better ideas for this?
Best,
Estelle
