Change Password for newly created User(Web service access only)

[Dibyaratnam]

Hello Experts,

Can someone guide me how I can change password for a newly created user with having only web service access role. For other users with access to UI, password can be changed while logging in for the first time but not possible for the user with this specific role.

Also the "Reset a password" related link is not working.

[Sandeep Rajput]

@Dibyaratnam Unfortunately, resetting the password is governed via some Password reset policies and only users themselves can do it via the platform UI. Admin users can set the password via the Set Password UI Action or they can set it via background script. However, resetting would require log in using the user credentials and setting the password manually.

[Dr Atul G- LNG]

Hi @Dibyaratnam 

So , is your issue solved? If yes plz accept the answer ( will recommend to choice @Sandeep Rajput answer as well as solution), who supported you here.

[jboudi]

Hey @Dibyaratnam,

Are you creating this service account for outbound REST connections (ServiceNow connects to external service to push/pull data)?  If so, you should use the Outbound REST service: https://docs.servicenow.com/bundle/xanadu-api-reference/page/integrate/outbound-rest/concept/c_Outbo...

I was frustrated with this capability as well.  You will need to configure password reset to manually create enter the password. https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/login/concept/pa...

Best of luck.

[Dr Atul G- LNG]

Generate , Copy password and Save Password, Your work done.

Equal credits : @Sandeep Rajput