Change Req _ Actual start & end date populate

sunilkp
Giga Contributor

‎03-03-2025 09:50 PM

Hi Team , 

 

can any one please help me on this requriment . 

 

when we click on ' Implement' actual start date is auto populating .

sunilkp_0-1741067104090.png

 

I want to disable this auto pouplate date and time in this fields .

 

sunilkp_1-1741067184218.png

 

 

I have made this below BR to inactive , but still actaul start date is populating . 

 

sunilkp_2-1741067287784.png

 

 

can anyone please help me on this , users should enter manually actual start date . 

please provide steps to achieve this requriment .

 

thanks in advance 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-04-2025 05:28 AM

Hi @sunilkp 

Manually entering the start date is not recommended. The reason is that it's difficult to determine exactly when the change started and how much time it took. So, please avoid violating this process.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-04-2025 05:37 AM

@sunilkp 

please stick to the OOB process flow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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