Change Request calendar invite: how to adjust to the Planned Start date?

Shawn Horley · ‎03-06-2019

Wanting to know how to adjust the calendar invite that is sent when Change Requests are created. Currently the invite is sent with the created date, but we need our invites adjusted to match the Planned Start date.

Can any one show me how to do this properly?

I have looked at these articles:

Calendar integration

ServiceNow Calendar Invites

Change Request Calendar Invite

And the first one from the SN docs site gives me a good idea of what is involved. I get that the {dtstart} and {dtend} variables are apparently what I need to configure to get the time that I want, but I don't know the proper way to configure it. or where to do so appropriately.

Any help would be very appreciated!

Cheers

A.

Michael Fry1 · ‎03-06-2019

ok - I'm with you now! So in my personal instance, I don't see one either but in my prod instance, I have one. I would try creating one like this:

View solution in original post

Shawn Horley · ‎10-22-2019

Greetings Ken

I am glad it helped you!

Cheers

A.

scottnemes · ‎10-21-2020

Thanks Shawn and Michael for the detailed walkthrough. I was trying to sort through the same issue, sifted through quite a bit of online content, and this thread provided the solution. Very happy now.

Shawn Horley · ‎01-21-2021

Greetings Scott

I am glad it was helpful to you.

Cheers

S.