Change request cannot be moved from access to authorize

[Rajesh77]

Hi Experts,

Need you help on the below.

A change request cannot be moved from Assess to Authorize state when any associated CTASKS are unassigned to any individual. If in case the requester clicks on Request Approval without assigning the CTASK to an individual, it should throw out a message in Dialog box

Note : Assess to Authorize happens when the change is clicked on Request approval

[RaghavSh]

Create a before update BR on change table with condition "state changes to Authorize"

var ctask = new GlideRecord('change_request');
ctask.addQuery('change_request',current.sys_id);
ctask.addQuery('assigned_to' , '');
ctask.query();
if(ctask.getRowCount()>0)
{
current.setAbortAction(true);
}

[Rajesh77]

its working partially, which means i clicked on the approvers tab and click on approved i got the error message and after that i assigned the CTASK to the respective person , then its not moving to "Authorize" state.

[RaghavSh]

After assigning all CTASKs, what action did you do? you need to move it to authorize either through button or change state manually , only then it will work.

[Rajesh77]

i got the error message, so have assigned the ctask to a person, and in the change form i should move to Authorize state manually, i have reloaded the form still its in Access state.