Change Request CI field is not showing all the CI

chiragpathak · ‎02-27-2025

I am facing a issue the CI field is not showing all the CI its just showing one CI which is a generic CI shown when no other CI is available

how can I fix this

Dr Atul G- LNG · ‎02-27-2025

Hi @chiragpathak

Could you please share some screen shot.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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chiragpathak · ‎02-27-2025

Hi AG ,
Sure

Dr Atul G- LNG · ‎02-27-2025

Hi @chiragpathak

Please check the configuration of CI field:

https://www.servicenow.com/community/developer-forum/configuration-item-not-showing-up-in-change-for...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dharma Liyanage · ‎02-27-2025

Hi @chiragpathak ,

Please see if any filters are set in the Lookup List.