Change Request CI field is not showing all the CI

[chiragpathak]

I am facing a issue the CI field is not showing all the CI its just showing one CI which is a generic CI shown when no other CI is available 

how can I fix this

[Dr Atul - LNG]

Hi @chiragpathak 

Could you please share some screen shot.

[chiragpathak]

Hi AG ,
Sure

 

[Dr Atul - LNG]

Hi @chiragpathak 

Please check the configuration of CI field:

https://www.servicenow.com/community/developer-forum/configuration-item-not-showing-up-in-change-for...

[Dharma Liyanage]

Hi @chiragpathak ,

Please see if any filters are set in the Lookup List.