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Change Request Data Exception?

samuelbingham
Tera Contributor

‎04-14-2025 08:25 AM

Hello all, when I am adding features to a change request. I keep getting the warning message: General Data Exception detected by database. Specifically for user_id column. Does anybody know why or know of a fix for this warning message? General Data exception.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-14-2025 08:32 AM

Hi @samuelbingham 

 

I'm not 100% sure, but it looks like there might be an access issue. Is any other user able to add features in the change?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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samuelbingham
Tera Contributor
In response to Dr Atul G- LNG

‎04-18-2025 07:16 AM

Right now I only have one user who handles change requests. She is the one having these issues. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to samuelbingham

‎04-18-2025 08:06 AM

Hi @samuelbingham 

Try to repair the change plugin once.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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samuelbingham
Tera Contributor
In response to Dr Atul G- LNG

‎04-18-2025 08:21 AM

How do you accomplish that? Will that affect current change records? 

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