"can read" user cannot see all articles in a knowledge base on his portal page.

[gerardheij]

Hello Experts!

We have a group containing 44 members. That group has "Can Read" rights on a particular Knowledge base.
That Knowledge Base has 3 articles in it (for now). All 3 are published.
When I impersonate one of the users of the group, on his portal page, I can see the Knowledge base, but only One Article is shown. When I compare the show article to the other two, I see no differences between them (exept content of course).
When I run User Critiria Diagnostics, it says the user has reas access to the article in de knowledbase, because the user has read access to the Knowledge base. (No user criteria is configured at article level).
I cannot figure out why the user can only see one article in stead of 3.
Your help is greatly appreciated!

[Dr Atul G- LNG]

Hi @gerardheij 

Technically, it should show. Could you please check with other 43 users or a random one to see if it’s working for everyone?

[gerardheij]

Hi Tera Patron,
I've tried it with serveral users. The result is sadly the same. 
Regards,
Gerard.

[Dr Atul G- LNG]

Then log a Now support case.

[gerardheij]

Hi,

I tried 5 users, all of them have the same outcome.
Gerard.