Change request editing

[Siddhant VSK]

How to edit / change the planned start date of a CR using background scripts .

Please help.

Thanks in advance.

[Ivan Betev]

Hi @Siddhant VSK ,

something like this?

var changeGr = new GlideRecord('change_request');
changeGr .get('<change_sys_id>');

var startDate = new GlideDateTime();
var endDate = new GlideDateTime();
endDate.addDaysUTC(10);

changeGr.setValue('start_date', startDate);
changeGr.setValue('end_date', endDate);
changeGr.update();

Regards, Ivan

[Dr Atul G- LNG]

Hi @Siddhant VSK 

Greetings!!

1. May i know why you want to change the plan start  date, when change is already in approved state?

2. It is not recommended to change the dates, without moving it to New state, as change date will impact the conflict run as well.

3. It will impact the KPI as well.

Better, log a new change or move the change back to new state, but don't change the date via script.