I want report on incident table - incident resolved by support group, if support user not resolved

HARITHA KHAREED
Tera Contributor

‎03-22-2024 12:11 AM

I want report on incident table - incident resolved by support group, if support user not resolved any incident then i want display the "0"

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AndersBGS
Tera Patron
Tera Patron

‎03-22-2024 12:15 AM

Hi @HARITHA KHAREED ,

 

Your question is unclear. You both state support group and support user - which is it? According to the report designer, then for "display 0" is not how it works. For this to be populated, you need to utilize performance analytics instead as this will show "0".

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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HARITHA KHAREED
Tera Contributor
In response to AndersBGS

‎03-22-2024 12:34 AM

HARITHAKHAREED_0-1711092799681.png

If user not resolved any incidents then i want to display "0"

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AndersBGS
Tera Patron
Tera Patron
In response to HARITHA KHAREED

‎03-22-2024 12:36 AM

Hi @HARITHA KHAREED ,

 

As written in earlier post: " According to the report designer, then for "display 0" is not how it works. For this to be populated, you need to utilize performance analytics instead as this will show "0".".

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to HARITHA KHAREED

‎03-22-2024 01:59 AM

Then, you can use the Pivot table type report. 

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