Change request from - populate one field based on value entered from another field

Ogio
Tera Contributor

‎01-19-2024 07:20 AM

Hi everyone!

 

On a Change request form I need the Configuration item field (cmdb_ci) to populate with a value based on which assignment group is entered on the Assignment group field (assignment_group). 

 

So for example if "Release Managers" is selected as the assignment group, then the Configuration item field should auto-populate with "Business Intelligence".

 

Any guidance would be greatly appreciated.

 

Thank you

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-19-2024 08:08 AM

Hi @Ogio 

 

Practically it should be reverse and your life will be easy. There s OOTB BR - Populate Group based on SO / CI , that will sort the problem.

 

bcz in your case if it is not 1-1 mapping then which CI should populated?

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