How to restrict assignment groups in RITM and sc_task table

Asish17
Tera Contributor

‎01-19-2024 05:02 AM

Hi,

 

In our ServiceNow instance we have created 1000's of groups with group type as security,

How to restrict these groups from RITM & Catalog tasks forms Assignment Group reference lookups.

 

 

Could you please help on this.

 

Thanks,

Asish

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-19-2024 05:05 AM

Hi @Asish17 

LearnNGrowAtul_0-1705669510284.png

 

In Dictionary put Type is not or Type is as per your requirement. 

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Dr. Atul G. - Learn N Grow Together
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Asish17
Tera Contributor
In response to Dr Atul G- LNG

‎01-19-2024 05:09 AM

Hi @Dr Atul G- LNG 

 

Thanks for your swift response!!

Can we achieve this with out changing this from the OOB configurations.

 

Thanks,

Asish

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Asish17

‎01-19-2024 05:11 AM

I will not prefer to write script, this is OOTB , so better use this. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Jim Coyne
Kilo Patron
In response to Dr Atul G- LNG

‎01-19-2024 06:56 AM - edited ‎01-19-2024 07:04 AM

WAIT, WAIT, WAIT.

If you only want this to apply for the RITM and Catalog Task forms, you will have to create a Dictionary Override for the Assignment group field on both tables and NOT change the actual Dictionary Entry field for the Assignment group field.  That would do it for ALL Task-derived tables

 

Click here for the SN Documentation article about Dictionary Overrides.