How to restrict assignment groups in RITM and sc_task table

[Asish17]

Hi,

In our ServiceNow instance we have created 1000's of groups with group type as security,

How to restrict these groups from RITM & Catalog tasks forms Assignment Group reference lookups.

Could you please help on this.

Thanks,

Asish

[Dr Atul G- LNG]

Hi @Asish17 

In Dictionary put Type is not or Type is as per your requirement. 

[Asish17]

Hi @Dr Atul G- LNG 

Thanks for your swift response!!

Can we achieve this with out changing this from the OOB configurations.

Thanks,

Asish

[Dr Atul G- LNG]

I will not prefer to write script, this is OOTB , so better use this. 

[Jim Coyne]

WAIT, WAIT, WAIT.

If you only want this to apply for the RITM and Catalog Task forms, you will have to create a Dictionary Override for the Assignment group field on both tables and NOT change the actual Dictionary Entry field for the Assignment group field.  That would do it for ALL Task-derived tables

Click here for the SN Documentation article about Dictionary Overrides.